I was actually one of the people on the phone taking the orders and making pizzas, it was really a nightmare trying to listen to what they wanted over whatever was going on in the background of both the restaurant and their homes, because people are always talking to other people in the background of what they want on their pizza so you're talking to like 3-4 different people each time, because no one thought of their order in advance. You had to listen carefully too because if you made a mistake on the arcane point of sale terminal then you're in trouble because it takes 1000 keystrokes to cancel out an order on those things. Then there were always people haggling over the total, or coupons, or have special delivery instructions. Really, online ordering is basically the best use of the internet :P