Photography

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A place to politely discuss the tools, technique and culture of photography.

This is not a good place to simply share cool photos/videos or promote your own work and projects, but rather a place to discuss photography as an art and post things that would be of interest to other photographers.

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communick@viewfinder.pro

MPB won’t do anything about a faulty lens. (alien.top)

submitted 11 months ago by ndjuadks@alien.top to c/photography@viewfinder.pro

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Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?

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[–] tcphoto1@alien.top 1 points 11 months ago (6 children)

Contact your credit card and dispute the charge.

[–] ndjuadks@alien.top 1 points 11 months ago (5 children)

Paid on a debit card unfortunately, not sure whether this would work?

[–] mrfixitx@alien.top 1 points 11 months ago (1 children)

Chargeback are the with debit cards as with credit cards. Visa/MasterCard have disputes and chargeback rule that banks have to follow.

The bank may or may not give you a provisional credit while the dispute is in process and it can take a while for the issue to be fully resolved as the merchant has X number of days to respond to the chargeback.

[–] ndjuadks@alien.top 1 points 11 months ago

Ok thanks, I’ll give that a go if I can’t reach an agreement with them

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