this post was submitted on 07 Sep 2026
592 points (97.4% liked)
Technology
87972 readers
3079 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 3 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Seems like "instantly" getting a human and them being overloaded don't go together.
Got lucky in the queue too, I guess.
Or just maybe the queue goes faster when the system can't just stall everyone in limbo, having long"conversations" with chat boys that won't get them anywhere and eventually quitting in frustration. If they all go directly to a person, the simplicity of the problems and solutions becomes evident and they're quickly resolved.
chat boys made me laugh. An alternate tech support tree where the trainees only purpose is to stall you until the chat men come and fix it.
Well it was instantly in the sense of immediately picking up, putting me on hold for 2 minutes, getting some info, putting me on hold again for 2 minutes, asking what issue was, waiting 2 minutes, heard them put me on hold briefly again, then about 5 minutes of apologizing while saying it will be refunded and replacement shipped. I could hear a call center like atmosphere in the background with quite a few people talking so I'm guessing it was all hands on deck.
Next time this happens I'm going to call a few places and see about getting some free shit. Screw these companies, I paid enough with my time and their stupid bot answering system.
Having done customer service and tech support before, I doubt rhey were overwhelmed in any sense that caused them to do a refund/replace they wouldn't've otherwise. That's not how that works. Their rules don't change based on call volume.