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Moving from FreePBX to Grandstream UCM6301 (alien.top)

submitted 11 months ago by Igorrr52@alien.top to c/voip@netheads.online

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Hi,

i'm managing a voip system in the company where i work (i inheritted the system). We have a freepbx system running on an old pc which sounds like it's going to give up anytime soon. also i don't like how slow and limited the machine is (takes 5+ min to access the web gui, freepbx not activated, no admin console and overall i never worked with freepbx). first idea was to get a new machine and run 3cx self-hosted, but their yearly subscription went thru the roof recently. i was managing 3cx before and i know to admin it, but pricing is uff.

so option 2 is a hardware dedicated voip central - grandstream ucm6301 sounds like what we need - we have 30 extensions, a few call groups, a simple IVR with 5 selections, work hours and out of work hours recording and routing, plus a few rules for internal calls going out thru the gsm gateway.
all extensions are 3 digit, cisco and yealink ip phones. no analog phones. 2 sip trunks to provider. No mobile phone app needed.

i'd buy 2 and use them in HA mode.
also we have a video door phone that works well with a yealink phone, so not sure if i need a grandstream that supports video, but the price difference between ucm6301 and ucm6300A (audio-only model) is not big...
system is running on it's own subnet on a vlan. trunks are connected to a provider directly with no internet connectivity (dedicated voip port on the ISP gateway).

any advice on this ? IS this a good choice of hardware and overall upgrade?

thanks

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[–] stlslayerac@alien.top 1 points 11 months ago

Cloud PBX companies are a money grabbing scam. You will still have outages, you will still deal with people not knowing what they are doing. I have 20 Grandstream PBX systems throughout my customer base and combined with twilio elastic sip I've had ZERO outages in 2 fucking years. With our previous hosted PBX in the cloud, I won't name the company but they are one of the biggest, I had 2 outages in the last year and it effected every customer. They work perfectly fine with yealink phones. For backups Have the grandstream ucm back itself up to your file server or some other box and off-site it. Users that need a remote phone, have them use VPN and the free app. Also if it's super critical to have redundantcy buy 2 switches and set them up in HA.
Anyone with networking experience can configure the firewall for VoiP and also QoS. The systems are set and forget. Do a backup and update the firmware every so often. Like it's barley an hour of work a month and sometimes 0 hours of work per month. Your company isn't going to be asking for changes to the phone systems daily or even monthly. Most companies in the cloud are 10 to 15 dollars an extension plus minutes. What an absolute fucking scam.