System76

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A community for the System76 company, a manufacturer of laptops, desktops, and server computers that are both affordable and powered by Linux.

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communick@hardware.watch

Just bought a Thelio Spark Empowered - shuts off after about 30 seconds to a minute (alien.top)

submitted 2 years ago by rykemasters@alien.top to c/system76@hardware.watch

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I'm in Canada, bought it with the corresponding (US) power supply, just received it, plugged it into a wall outlet, made sure the power supply is on... And when I turn it on, it shuts off before even fully booting. Not at any specific point in booting, either, it just seems like the power cuts off. Sometimes, if I turn it back on soon after, it barely stays on for two seconds. Tried a different outlet with the same result. Nothing else seems out of the ordinary, fans are a bit loud, but not so much that it seems strange for a booting computer.

Made a support ticket but it seems like service may be slow until Monday. Anyone ever experienced something like this?

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[–] rykemasters@alien.top 1 points 2 years ago (1 children)

The CPU heatsink was completely loose and no longer attached to the CPU at all! Shipping damage I assume. Problem now is even with the documentation I can't figure out how to remount it. Would be easier if I were the one who took it out.

[–] Brian_Millham@alien.top 1 points 2 years ago

I have never seen the insides of a Thelio, so sorry but I can't help you here. At least you know what the issue is now.