System76

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A community for the System76 company, a manufacturer of laptops, desktops, and server computers that are both affordable and powered by Linux.

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Why does System76 hide part numbers / part lists? (alien.top)

submitted 11 months ago by No-Trip-3736@alien.top to c/system76@hardware.watch

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Anyone ever notice that System76 hides their parts list?

They publish all this stuff on how to repair their gear, cool.

But with out parts lists, this information might as well not exist

If system76 truly supported user freedom, they would allow customers to attempt to source their own parts. Even if the parts could not be bought on the open market, listing the part #s is still a huge part of user freedom.

Anyone else get a bad vibe from system76's complete lack of part #s?

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[–] fitzyfan420@alien.top 1 points 11 months ago (2 children)

Imagine reading through the docs and saying “hmm there’s nothing here that says part numbers. Something I want when buying a product” and still buying the fucking product. That’s on you. Bro offered support and info. You are choosing to make a problem out of nothing.

Go move on and buy something else. OR do what everyone else is telling you too and reach out to system76’s support team

Another comment you said was that you sent an email. You think you’re the only customer they have? You think they don’t get days off for Thanksgiving? Take a fucking break man. They’ll reply on Monday or when they get a chance. You aren’t the only person with problems in the world.

You can take apart your laptop but you don’t have the sense to read? There are part numbers on most things. Just Google it

[–] No-Trip-3736@alien.top 1 points 11 months ago

I only bought from System76 because they claim to be open. Per their own about page: https://system76.com/about "The freedom to truly own a computer you purchased, and upgrade or repair it yourself"
It is a smack in the face to find out that they do not practice what they preach

Even Lenovo, one of the most non-free laptops on the market... Puts their part numbers on their website

The real question here is, why are you defending System76 as a fan boy... When they are less open than Lenovo

[–] BinBashBuddy@alien.top 1 points 11 months ago

I agree. Frankly he sounds like the kind of customer most businesses would prefer to avoid. I've used customer service a number of times, including once asking what part I would need and where I could get it and they got back to me with everything I asked for. Of course, I didn't ask on a major holiday and expect an immediate response. Worse, he keeps insisting they're "hiding" the part list as if they're intentionally withholding repair information.