this post was submitted on 11 Nov 2026
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Honestly, what kind of support are they getting for salesforce? Something like a PoS I can understand maybe, or a booking solution. Most of it can be self hosted, the company doesn't bring much to the table.
For many companies that are not tech-heavy in their day-to-day (small businesses, small offices, retail, etc), SAAS products like Salesforce, while expensive, are still way cheaper than hiring an in-house IT person or contracting with an IT maintenance provider.
Implementation and customization is a big part of things like Salesforce. Having a group of people who know how to setup these things up properly and quickly, who knows the common pitfalls, can often be cheaper than hiring a bunch of random people to set up something in house
It's not so much they bring in quality support, more that it let's them have cover when there are issues.
everything is on fire, vendor is on it is better optics