this post was submitted on 24 Nov 2023
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System76
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A community for the System76 company, a manufacturer of laptops, desktops, and server computers that are both affordable and powered by Linux.
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FYI Its been over 72 hours and system76 has still not provided me with either:
An option to buy a new part from them
The part # so I can buy it myself
Imagine if your laptop breaks, and you might have to wait over a week just to get a quote on a new part (they dont list parts on their site). You can't even know you're buying the right part from a 3rd party since they keep this information gated.
Imagine reading through the docs and saying “hmm there’s nothing here that says part numbers. Something I want when buying a product” and still buying the fucking product. That’s on you. Bro offered support and info. You are choosing to make a problem out of nothing.
Go move on and buy something else. OR do what everyone else is telling you too and reach out to system76’s support team
Another comment you said was that you sent an email. You think you’re the only customer they have? You think they don’t get days off for Thanksgiving? Take a fucking break man. They’ll reply on Monday or when they get a chance. You aren’t the only person with problems in the world.
You can take apart your laptop but you don’t have the sense to read? There are part numbers on most things. Just Google it
I agree. Frankly he sounds like the kind of customer most businesses would prefer to avoid. I've used customer service a number of times, including once asking what part I would need and where I could get it and they got back to me with everything I asked for. Of course, I didn't ask on a major holiday and expect an immediate response. Worse, he keeps insisting they're "hiding" the part list as if they're intentionally withholding repair information.