this post was submitted on 27 Nov 2023
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Is there any family friendly, simple ticketing system ? (alien.top)
submitted 11 months ago by lolozen@alien.top to c/main@selfhosted.forum
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I'm looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I'd like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

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[–] IsPhil@alien.top 1 points 11 months ago (1 children)

You could setup some sort of form they could fill out. I have a google forms for simple stuff (I know not self-hosted), but you could self host one (or make one) as well. Again, I think nextcloud has a forms plugin, but you could use something like Budibase. Their screenshots even mention ticketing lol. Easiest way to do this imo since your folks will just go to the site with the form, add a description, click some boxes and then you'll see them later.

I've only done basic stuff with Budibase (over kill for what I needed), but you can just slap it on a docker container.

[–] lolozen@alien.top 1 points 11 months ago (2 children)

I'd like something with a work flow not a workaround, like uvdesk or osticket but without the other tools than notification mail and ticketing, but if there is nothing more simple I'll go with those

[–] IsPhil@alien.top 1 points 11 months ago

I only did super basic stuff with Budibase since I didn't need all its features, but I believe it does let you make workflows and automations. But unfortunately I couldn't tell you more about it specifically.

If you need something more complex than a form though, the only other thing I could personally recommend is something like a Kanboard (is on docker, and it has a docker compose file on the github). You can add family to it, they could make a card, and it has automations that you can setup and plugins. The only downside is that it's not the prettiest option, but it has plenty of functionality.

There's obviously many other suggestions from others, hope you find something that works for you and the family. And hey, maybe if you find something good, share it too! Would love to see what you come up with.

[–] unofficialtech@alien.top 1 points 11 months ago

I mentioned that you should consider if you want your support system on the same infra as the system that could be an issue. Creates a catch 22, but you could look at HESK. Simple, email flow. It's SysAids free thing. It itself I don't know if it's dockerized, but you pull a simple nginx/apache+php install, setup a db container (it may support sqlite, can't remember) and you're golden.