this post was submitted on 27 Nov 2023
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I'm looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I'd like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

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[–] iamabdullah@alien.top 3 points 11 months ago

Why are you trying to implement a ticket system for your family... this is absolutely overkill and silly. Stop.

[–] boli99@alien.top 3 points 11 months ago

families wont work like that

families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying 'um' and 'er' and occasionally using inappropriate tech words because they saw them on tv on CSI last night.

careful when trying to get family do do stuff like this... you'll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they'll ask you if you put in a ticket for it yet.

[–] scriiby@alien.top 2 points 11 months ago

Sorry dad I told you don’t call me, open a ticket or I won’t give you support

[–] Old-Knitterhemd@alien.top 2 points 11 months ago

How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.

I do not get it.

[–] hellmouth@alien.top 1 points 11 months ago (1 children)
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[–] zcubed@alien.top 1 points 11 months ago (3 children)
[–] lolozen@alien.top 1 points 11 months ago

Why haven't I thought of checking the goat first , thanks for the share , I'll have a look

[–] DearBrotherJon@alien.top 1 points 11 months ago

I was literally just about to post this very link, haha

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[–] beje_ro@alien.top 1 points 11 months ago (1 children)
[–] lolozen@alien.top 1 points 11 months ago (1 children)

I just want them to fill a simple form and have the ticket workflow

[–] Holiday_Kale_8887@alien.top 1 points 11 months ago (2 children)

That's what Kanboard does !

[–] beje_ro@alien.top 1 points 11 months ago (1 children)

Plus one can organize his own tasks.... That's why I thought about it...

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[–] PaddiM8@alien.top 1 points 11 months ago

OP seems to want something more simple and minimal though. Kanboard is a bit noisy and overkill for this purpose

[–] root_15@alien.top 1 points 11 months ago (1 children)
[–] lolozen@alien.top 1 points 11 months ago (1 children)

I saw that but it doesn't have any docker, that a bit of a turn down.

[–] Superiorem@alien.top 1 points 11 months ago

It doesn't seem to be officially supported, but they do provide instructions for Docker Compose:

[–] agent_kater@alien.top 1 points 11 months ago

Do you need email in/out or are you ok with people having to log in?

[–] stuffitystuff@alien.top 1 points 11 months ago

Request Tracker or bust. I’ve been using it for something like 20 years.

[–] electrik22@alien.top 1 points 11 months ago

In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users

[–] torbar203@alien.top 1 points 11 months ago (1 children)
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[–] patel21@alien.top 1 points 11 months ago

Odoo community version has helpdesk app.

[–] zeronight_@alien.top 1 points 11 months ago (2 children)

Do not do this, you'll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.

Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don't see how tickets would help you.

[–] tangobravoyankee@alien.top 1 points 11 months ago

I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it's time to harass them for violating the SLA.

AITA?

[–] Dev-N-Danger@alien.top 1 points 11 months ago (1 children)

Dude, he wasn’t asking for an opinion on if he should do it.

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[–] It_Might_Be_True@alien.top 1 points 11 months ago (2 children)

Mom how many times do I need to tell you?! Put a ticket in! /s

[–] narcabusesurvivor18@alien.top 1 points 11 months ago

Get in line, mom! I have ten tickets to take care of before yours! Be patient!

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[–] Brutelxr8@alien.top 1 points 11 months ago
[–] thomasdarko@alien.top 1 points 11 months ago

Trudesk, Zammad?

[–] kiwiarbol@alien.top 1 points 11 months ago

Maybe something like trello?

[–] e3m88@alien.top 1 points 11 months ago (1 children)
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[–] vnagornyy@alien.top 1 points 11 months ago

FreeScout.net is a great, free, and open source option. Takes its inspiration from HelpScout.

[–] dopey_se@alien.top 1 points 11 months ago

We use vikunja for this. In terms of creating, assigning and closing tasks

[–] PaddiM8@alien.top 1 points 11 months ago (1 children)

Well, I made one for myself with simplicity in mind. https://github.com/PaddiM8/Planera

[–] MyTechAccount90210@alien.top 1 points 11 months ago

man thats a nice little app

[–] TerryMathews@alien.top 1 points 11 months ago

Freescout probably fits the bill and is 100% free - it's one of those where they give the base platform away and monetize plugins.

On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.

https://freescout.net/

[–] vtpdc@alien.top 1 points 11 months ago

From some of the other comments you said you want a web form. NocoDB supports this and has Kanban/list views, but admittedly lacks many features found in dedicated ticketing systems.

https://github.com/nocodb/nocodb#screenshots

[–] MyTechAccount90210@alien.top 1 points 11 months ago (1 children)

Hahahahah, I'm sorry son, what's your ticket number? SHeeewwwwwaaahhh yeahhhh I'm going to need a ticket number. You're welcome to open one by emailing helpdesk@thesmithfamily.net and we'll get with you just as soon as we can in the order received. Just know, our agreed SLA is between 4 and 8 business hours, depending on your grades this week.

[–] AdmiralPoopyDiaper@alien.top 1 points 11 months ago (1 children)

“I understand sir, and I’m sorry to hear your WiFi is slow, I can absolutely help you with that. To get started, I’ll need your ticket number, 4-digit access PIN, and most recent math test.

Oh, I see here you earned a ‘C’, that only entitles you to 200Kbps down. If you are interested in our 1Mbps service we need proof of a ‘B’ - or if you would like to submit an ‘A’ we can offer our gold-tier 500Mbps service, and if you would like to take advantage of that offer during this marking period I can add in complementary 5ms ping SLA as well. Also your mother has told you three times to take the trash out, Anthony.”

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[–] DevoplerResearch@alien.top 1 points 11 months ago
[–] idontbelieveyouguy@alien.top 1 points 11 months ago

OSTicket, have them send an email. done deal.

[–] edbarahona@alien.top 1 points 11 months ago

Just go with Jira and setup a simple kanban, free 10 seats for life (users), create a webform that calls the Jira API to create a ticket

[–] Donkey545@alien.top 1 points 11 months ago

I have been using you track. It's been pretty good.

[–] Kuznetsss@alien.top 1 points 11 months ago

Just an idea: write a simple chat bot for them which will organise requests in the way you prefer

[–] No-Student-8722@alien.top 1 points 11 months ago

ÓSTicket.com is self-hosted and easy to use.

It is funny how you want to manage your family requests... But on the other side I empathize! as I know, family makes for the worst business partners 🙈

[–] downtownrob@alien.top 1 points 11 months ago
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