this post was submitted on 24 Nov 2023
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System76

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A community for the System76 company, a manufacturer of laptops, desktops, and server computers that are both affordable and powered by Linux.

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Why does System76 hide part numbers / part lists? (alien.top)
submitted 11 months ago by No-Trip-3736@alien.top to c/system76@hardware.watch
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Anyone ever notice that System76 hides their parts list?

They publish all this stuff on how to repair their gear, cool.

But with out parts lists, this information might as well not exist

If system76 truly supported user freedom, they would allow customers to attempt to source their own parts. Even if the parts could not be bought on the open market, listing the part #s is still a huge part of user freedom.

Anyone else get a bad vibe from system76's complete lack of part #s?

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[โ€“] No-Trip-3736@alien.top 1 points 11 months ago (1 children)

Its one thing to say you support being FLOSS, its another thing actually do it

I'm seeing a lot of lip-service to FLOSS, but not a lot of practicing what they preach.

I've been talking to a lot of members of the FLOSS community and stories like yours are all too common. People buy expecting full user freedom, and end up finding out that information they need is gated behind the service desk.

They use excuses like "we are a small company" -- but I ask you, which takes more staff time and resources. Answering emails and service desk requests one at a time, or just having a parts list up?

[โ€“] sork@alien.top 1 points 11 months ago

From my limited interactions with the staff, I trust that there is some reason they aren't published. They don't seem like they would hold back info out of spite or laziness.