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Is there any family friendly, simple ticketing system ? (alien.top)

submitted 11 months ago by lolozen@alien.top to c/main@selfhosted.forum

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I'm looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I'd like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

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[–] zeronight_@alien.top 1 points 11 months ago (2 children)

Do not do this, you'll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.

Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don't see how tickets would help you.

[–] tangobravoyankee@alien.top 1 points 11 months ago

I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it's time to harass them for violating the SLA.

AITA?

[–] Dev-N-Danger@alien.top 1 points 11 months ago (1 children)

Dude, he wasn’t asking for an opinion on if he should do it.

[–] yakadoodle123@alien.top 1 points 11 months ago

He also wasn’t asking for opinions on opinions but here we are.