Just a heads-up, in case anyone is considering buying any headphones from Drop - DON'T!!!
I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.
So far the excuses they have come up with have been:
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try these fixes (which I already tried - they never bothered to properly read my email)
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your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)
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ok, fine, it's in warranty, but it's out of stock now (absolute lie, the item is 'available', 'in stock', and 'ready to ship' - I had a friend put in an order out of curiosity, and it went through with no issues
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how about you take $15-$20 instead and piss off?
I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.
Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.
https://imgur.com/a/oUxkNdn
Dude learns his country is small and shipping is expensive lol.
I’ve never had a problem with returning stuff from drop. Drops where I learned about how bad hifimans stuff are lol. I had to return 3 headphones multiple times. All with noticeable defects. They never gave me a hard time.
They literally tried to claim (a) that the warranty is expired - when it's not and that (b) it's out of stock - when it's not.
Ignoring the other stuff, doesn't that seem what would be 'a hard time'?
Sometimes people make mistakes, or particular individual employees are problematic.
I had a fucked up experience with a hyper-x keyboard warranty, and then 10 days later I called them again, and got their manager. Manager literally apologized for a half hour, and explained the whole series of events which lead to the problem, and gave me a replacement without me sending the original back.