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PSA: Drop.com not honoring warranty claims - so consider twice if purchasing from them (alien.top)

submitted 11 months ago by BriareusD@alien.top to c/headphones@hi-fi.community

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Just a heads-up, in case anyone is considering buying any headphones from Drop - DON'T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

try these fixes (which I already tried - they never bothered to properly read my email)
your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)
ok, fine, it's in warranty, but it's out of stock now (absolute lie, the item is 'available', 'in stock', and 'ready to ship' - I had a friend put in an order out of curiosity, and it went through with no issues
how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

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[–] makeshift11@alien.top 1 points 11 months ago (1 children)

Why can't they just refurbish his and give them back then?

[–] InitialRadish@alien.top 1 points 11 months ago

drop is not the one completing the repairs, manufacturermay not be able to repair that model or have not gotten to it yet