Just a heads-up, in case anyone is considering buying any headphones from Drop - DON'T!!!
I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.
So far the excuses they have come up with have been:
-
try these fixes (which I already tried - they never bothered to properly read my email)
-
your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)
-
ok, fine, it's in warranty, but it's out of stock now (absolute lie, the item is 'available', 'in stock', and 'ready to ship' - I had a friend put in an order out of curiosity, and it went through with no issues
-
how about you take $15-$20 instead and piss off?
I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.
Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.
https://imgur.com/a/oUxkNdn
Well many products say manufacturers warranty included you can get in touch with epos and they will likely give you a different solution to your inquiry, maybe one that you'll actually like, I bought a pair of 99 noirs and the Customer service from meze más excellent on every aspect, maybe epos will replace them with a similar product like meze did for me, no cost.