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Need Advice: Struggling with High No-Shows in My Business (alien.top)

submitted 9 months ago by SnooSquirrels973@alien.top to c/entrepreneur@indiehackers.space

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Hello guys,

I run an AI development agency. We build AI solutions and automations, like automated lead nurturing systems or AI agents, for both internal and external uses. We're doing some serious numbers for being in the business for just 6 months, we're already signing multiple clients, typically 2 to 4 a week.

But here’s the thing ,we've got a couple of big problems:

We book loads of meetings, I mean, as the CEO, my schedule is pretty much packed with meetings. That's the plan, anyway. But we're hit with a ridiculously high no-show rate, over 60%, which is super annoying and messes up my day. It's funny, we get tons of inbound leads, mainly from our newsletter about AI for businesses and stuff, and it's usually these guys who bail on us.
Then there's our website/landing page. We get a bunch of traffic there. But the rate at which people book meetings? Way too low. We've tried redoing the website, testing different strategies.(not sure if I should link it here for feedback or not)

Don’t get me wrong, our sign-up ratio is top-notch . But it feels like we're just letting so many leads slip through our fingers, even though we've set up reminder emails (like one 3 hours before and another 15 minutes before the meeting).

I've even put a lead nurturing system in place, and we're seeing better figures, but I could really use some advice from you guys.

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[–] FunkySausage69@alien.top 1 points 9 months ago (1 children)

Instead of emails can you send texts with an easy way to cancel via text with a 1 or Y/N as reply? You could also add a note about cancellations may incur charges or something if that could help nudge them.

I’m really interested in your business cause I’m thinking of something like this too. I’m in Australia though. Would you mind sharing your website via dm?

[–] SnooSquirrels973@alien.top 1 points 9 months ago

Thanks dm me and sure we can setup a call and thanks again for the feedback