this post was submitted on 29 Nov 2023
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Headphones

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PSA: Drop.com not honoring warranty claims - so consider twice if purchasing from them (alien.top)
submitted 11 months ago by BriareusD@alien.top to c/headphones@hi-fi.community
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Just a heads-up, in case anyone is considering buying any headphones from Drop - DON'T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

  1. try these fixes (which I already tried - they never bothered to properly read my email)

  2. your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)

  3. ok, fine, it's in warranty, but it's out of stock now (absolute lie, the item is 'available', 'in stock', and 'ready to ship' - I had a friend put in an order out of curiosity, and it went through with no issues

  4. how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

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[–] AccordingNovel7055@alien.top 1 points 11 months ago

Drop did kinda the same to me a year ago. They sold me 6 variations in an artisan keycap series as a bundle ($180) but I receive two duplicated variations. Their customer support respond like this:

  1. Try to cope, at least the number is correct
  2. We really want to help you but the bundle is out of stock (but all variations are available individually on the website)
  3. Sorry we cannot replace 2 caps out of the 6 for you because you are buying a bundle (what I'm receiving is not the said bundle though?)
  4. We can do a full refund but the bundle is not longer there (which means I need to buy them separately for a total of $240)
  5. What about we give you $20 coupon and move-on? (which I got annoyed and accepted it, spend another $80 to complete the set, and gifted out the duplicates to my friend who has the same hobby)

I could totally get it why are they doing all these acrobatic maneuvers in business sense. But come on, that's jeopardizing customer trust and loyalty for very little gain.