Just a heads-up, in case anyone is considering buying any headphones from Drop - DON'T!!!
I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.
So far the excuses they have come up with have been:
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try these fixes (which I already tried - they never bothered to properly read my email)
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your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)
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ok, fine, it's in warranty, but it's out of stock now (absolute lie, the item is 'available', 'in stock', and 'ready to ship' - I had a friend put in an order out of curiosity, and it went through with no issues
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how about you take $15-$20 instead and piss off?
I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.
Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.
https://imgur.com/a/oUxkNdn
The extended warranty of 3 years only applies to the US. The 2 year warranty is standard to anywhere they ship/sell the product. I expect them to honor the warranty terms that they and I agreed upon on purchase. Those terms state replacement for a defective product if it's in warranty.