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Thomas 🔭✨ (@thomasfuchs@hachyderm.io) 23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome (hachyderm.io)

submitted 11 months ago by PoseidonsWake@lemmy.world to c/technology@lemmy.world

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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[–] agent_flounder@lemmy.world 21 points 11 months ago

What would you call it, unmitigated benevolence?

Ok now that I have that out of my system, let's see...

trick /'trik/ noun

a cunning or skillful act or scheme intended to deceive or outwit someone.

scheme /ˈskēm/ noun

a plan or program of action

especially : a crafty or secret one

outwit /au̇t-ˈwit/ verb

to get the better of by superior cleverness : outsmart

What we have, in the immediate wake of a massive security breach, mind you, is an attempt to benefit the company by getting the better of the customers, writ large, by altering how disputes are handled. By taking the unusual step of requiring explicit opt-out from the new TOS within a short timeframe, they make it more likely that customers will "accept" the TOS without even realizing it and be in a worse position as a result.

That qualifies as an act intended to outwit customers.

Or, to put it another way, if they had contacted customers and asked for an opt in for the new TOS, nobody would consider that an attempt to outwit.

So, yeah, this is a trick to further fuck over customers who are already victims of the company's poor security practices.