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DPD has disabled part of its online support chatbot after it swore at a customer (www.bbc.com)

submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world

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DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

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[–] FiskFisk33@startrek.website 6 points 10 months ago (1 children)

Why oh why did they use an LLM?!

[–] dexa_scantron@lemmy.world 17 points 10 months ago

Because some scammer told them they could fire people if they did.