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DPD has disabled part of its online support chatbot after it swore at a customer (www.bbc.com)

submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world

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DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

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[–] ThePowerOfGeek@lemmy.world 42 points 10 months ago (1 children)

Putting this here for anyone who didn't read the article...

The customer basically told the chatbot that it was okay for it to use swear words with that customer, and that it should bypass any rules it had prohibiting it from swearing.

So the chatbot swore in its response. Looks like it wasn't swearing at or insulting the customer. It was more of an exclamation.

[–] lqdrchrd@lemmy.blahaj.zone 21 points 10 months ago (1 children)

I agree that this is less the case of a rogue chat bot losing it at undeserving customers, and more the case of someone who knows how to twist an LLM to do what they want it to do, but still an absolute embarrassment for DPD. What other nonsense was it writing to different customers who really didn’t know better?

[–] andyburke@fedia.io 0 points 10 months ago

The real issue is that we think humans are just things to be optimized out of capitalism.