Technology

59635 readers

2947 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

134

DPD has disabled part of its online support chatbot after it swore at a customer (www.bbc.com)

submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world

10 comments fedilink hide all child comments

DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

you are viewing a single comment's thread
view the rest of the comments

[–] lqdrchrd@lemmy.blahaj.zone 21 points 10 months ago (1 children)

I agree that this is less the case of a rogue chat bot losing it at undeserving customers, and more the case of someone who knows how to twist an LLM to do what they want it to do, but still an absolute embarrassment for DPD. What other nonsense was it writing to different customers who really didn’t know better?

[–] andyburke@fedia.io 0 points 10 months ago

The real issue is that we think humans are just things to be optimized out of capitalism.