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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 10 months ago by Gaywallet@beehaw.org to c/news@beehaw.org

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[–] ptz@dubvee.org 62 points 10 months ago (1 children)

Such a good and sane outcome. Not only am I happy for the affected customers, I'm also going to file this away in my bookmarks for later use.

One of the main concerns I bring up every time one of the managers wants to throw "AI" at something because it's trendy is "who's responsible when it just makes something up?".

I know this is a Canadian ruling instead of a US one, but at least I can point to it and say "probably us".

[–] Gaywallet@beehaw.org 34 points 10 months ago

Yup! I immediately sent this link to anyone who's had to deal with the "throw a chatbot at it" management response