this post was submitted on 16 Feb 2024
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Good. I'm sure the chatbot will be back up and running soon, but anything that reminds companies there are risks to replacing humans with "AI-enhanced" chatbots is good. Unfortunately, I'm sure the lesson companies are going to take away from this is to include a disclaimer that the chatbot isn't always correct. Which kind of defeats the whole point of using a chatbot to me. Why would I want to use something to try and solve a problem that you just told me could give me inaccurate information?
Expedia does it right. Just stop stupid customers at the brigade, and connect people with the real need immediately to real people.
Amazon is similar but the real people there are useless as fuck in my country. They're foreign part timers barely speaking the language if my country... Can't do anything specific.