this post was submitted on 17 Feb 2024
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That's interesting. Can parts be found on other resellers or sites or is Fair phone the only suppliers for these parts?
This kinda defeats the purpose of buying one.
From other people you would only get used parts. To be fair, the Fairphone community is quite good and supportive, and there are people there that collect broken phones from users, salvage them for parts & repair phones for users. But if you would like to procure original, new parts, you should not count on the FP company to provide any beyond the support duration that they promise in writing (not sure what that is right now).
Why would anyone ever expect any company to provide more support than they provide in writing? They are still trying to make a profit and not supporting a more than 10 year old device is perfectly reasonable. They only shipped 60,000 of the thing and it's got a GB of RAM. The second model, the 2 still has parts available ~9 years on. I'm really not seeing the issue here.
I have a feeling you did not read my comments. The second model does NOT have parts available, that's just plain wrong. They've been out of stock for more than 3 years.
And as for the why, that's because not everyone is a capitalist piece of shit, and that's exactly the image that Fairphone is aiming for, and therefore when they advertise for sustainability, not supporting old devices is a dumb move.
Companies and people who put profit first are a cancer to this world.
If I pay about a 100% premium for the service, over a comparable phone, I expect service.