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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 10 months ago by Gaywallet@beehaw.org to c/news@beehaw.org

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[–] mozz@mbin.grits.dev 4 points 10 months ago* (last edited 10 months ago)

Yes, but submitting a manipulated screenshot in court is a whole different type of fraud and can carry whole different types of penalties than just claiming X happened when it was Y, so very reasonably puts the onus back on the company to look through their logs and try to prove what's in your screenshots didn't happen that way.