this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 9 months ago by stopthatgirl7@kbin.social to c/technology@lemmy.world
70 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] kent_eh@lemmy.ca 4 points 9 months ago (2 children)

Customers are forced to.

Only if there are no competing companies who use less shitty tools.

[–] Corigan@lemm.ee 3 points 9 months ago

Uh huh like they don't all follow each other in their cost cutting.

[–] laurelraven@lemmy.blahaj.zone 3 points 9 months ago

And do you really think there will be in a few more years?