this post was submitted on 15 Mar 2024
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106
Appreciation / shock at workplace IT systems (lemmy.world)
submitted 8 months ago by brewery@lemmy.world to c/selfhosted@lemmy.world
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After self hosting several services for a few users, with SSO, backups, hardware issues etc, I really appreciate how good the IT was in my old company. Everything was connected, smooth, slick and you could tell it was secure. I had very few issues and when I did, they were quickly solved. Doing this all at scale for thousands of employees spread across the world, it is a wonderful sight to see.

Now at my current company, it's at the opposite end of the scale where I almost believe that I could do a better job by myself! They've trying to do everything you would expect but somehow doing it wrong. They are so heavy on security I have a Citrix environment that takes me 3 logins to get to, fails constantly and means I can't work without internet (like on a long train journey for work purposes recently), and on the other hand they've only just turned off admin rights for users so we could've installed anything we wanted!!! All our attachments (incoming and outgoing) are saved to a secure website (like OneDrive) and replaced with a link. It doesn't save the file names on the email so it's really tricky to find old emails if it's a document you're looking for. I could go on but just venting at this point as it's so frustrating!!!

Thank you to the good IT people out there. Your roles are so important but not appreciated enough!

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[–] brewery@lemmy.world 4 points 8 months ago

Lots of little things really. Obviously I couldn't say for certain but they seemed to on top of it without causing us too much difficulty in doing our jobs.

Sometimes things were blocked like if a new email, or questioned after to check it was expected and followed policy. Policies were clear, and there were helpful prompts or warnings.

We were involved in something where we had to copy a sh*t load of files from a shared folder to a hard disk. There were like three automatic blocks that kicked in at different times, which was a pain at first to figure out but because we had a good reason, someone in IT just kept at it to get it done and looking back, that should have raised flags given the size of it all.

They changed from passwords changing every 6 months to no changes but had to be longer and mandatory 2FA. We were told to use keepass for all passwords for things that weren't SSO for various reasons.