this post was submitted on 27 Mar 2024
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    Asking a Linux user to recommend a printer (tesseract.dubvee.org)
    submitted 7 months ago by ptz@dubvee.org to c/linuxmemes@lemmy.world
    268 comments fedilink hide all child comments
     

    BTW, I've had my Brother laser MFP for 11 years and still on the original toner.

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    [–] DarkThoughts@fedia.io 19 points 7 months ago (2 children)

    Let's hope it's just for quality of life and not to bully their customers...

    [–] theUnlikely@sopuli.xyz 7 points 7 months ago (1 children)

    Unfortunately, I don't think it is. I used to use knock-off toner, but after a firmware update, the printer would no longer recognize those cartridges. Luckily, I had bought them on Amazon, so I just explained the problem to customer service and got a full refund. I still love the printer though.

    [–] Zink@programming.dev 2 points 7 months ago

    I’m sure even internally their message is that they want to ensure the best customer experience while also protecting their revenue.

    Now if ensuring the best customer experience HURT revenue, things get interesting. And by interesting I mean enshittified.