this post was submitted on 24 Apr 2024
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Money
Seems short sighted to annoy the people who pay you the most money already.
What are they going to switch to?
Most orgs will just put up with it because of inertia: existing software that has to work, employee's having to learn new skills, "sysadmins" who only know Microsoft, etc.
HEY
Nothing personal, lol, but I stand by my quotes.
I feel like sysadmins need to be comfortable in multiple environments. I also work with some really crappy ones who only know how to reboot a faulty system or crawl to Microsoft for support. No reviewing logs, no digging in at all, just "welp, a reboot didn't fix it. Gonna submit a support ticket and make no further effort".
There's a lot to be said for a good generalist, but at some point, specialization takes you farther. I ended up with Windows server and Active Directory, as well as Exchange (lots of other stuff, too, but those are the main things). Apart from mass workstation management, or when a help desk person asks for a hand, I haven't dealt with non-servers in a loooong time.
My last few experiences with Microsoft support (spread over many years) have been "If I can't figure it out, Microsoft probably can't, either." For a smaller company, with a limited IT staff, having someone who is able to efficiently interface with vendor support without necessarily having all the answers themselves can be a useful thing. But I totally get what you're saying.
Profits now are all that matter. The future is a problem for after dividends and bonuses get paid out.
But they could be paying the most money even more.