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I rarely fly but last time I did, it was the most chaotic mess I've ever seen. None of the airline employees knew what was going on when they canceled my layover flight 5 minutes before boarding. The way it was handled was a joke and downright insulting.
Please name and shame the airline.
It was American Airlines but I'm not sure any other airline is better. I rarely fly but I was not impressed with the "oh well, shit happens" attitude they had. They did get me on another flight a few hours later. No apology, no compensation, not even a fuck you. I was still in the customer service line of 600+ people after a few hours because 3 flights were canceled at the same time. While in line I got a text message saying my flight was rebooked and leaving in 15 minutes in a completely different terminal so I got out of line and ran to catch the flight.
My experience with American Airlines was basically the same. Happened to me back in checks notes last weekend.
Fuck American Airlines in particular. They gave zero shits about getting us back home, zero shits about offering a place to sleep for the night, and zero shits about refunding our tickets. Absolute garbage airline.
I've only had this experience flying American, and I've had it in some way shape or form every time I've flown American.
I now only fly Alaskan. I had an issue one time. I was immediately given miles, a full travel credit, and an upgrade on the flight I was moved to. Also, no hidden bullshit.
I fly fairly often, and I feel the opposite. Airports are chaotic hell, yes, but there's always someone who knows what's going on. Usually the check-in desk is the place to ask. I mostly fly Korean Air and Air Canada, though.