this post was submitted on 08 May 2024
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Amazon Customer Service has become awful (www.dedoimedo.com)
submitted 6 months ago by Imhotep@lemmy.world to c/technology@lemmy.world
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[–] nyan@lemmy.cafe 22 points 6 months ago (2 children)

Amazon lost its way when in started acting as a storefront for others, rather than a bookstore. In other words, a good twenty years ago.

Tech gear in particular is one of the things that's extremely risky to order from there (along with food, meds, and anything for babies/small children), as there are a lot of fraudulent or damaged goods mixed into their supply. Go to a specialist supplier instead. Newegg isn't great, but at least they don't appear to mix inventory from different sellers the way Amazon does.

[–] SnotFlickerman@lemmy.blahaj.zone 4 points 6 months ago

Or, if possible, order directly from the manufacturer.