this post was submitted on 13 May 2024
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Customer who filed complaint against TD Bank refuses to sign gag order to get compensation (www.cbc.ca)
submitted 6 months ago by girlfreddy@lemmy.ca to c/canada@lemmy.ca
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Guanghu Cui was poring over his TD Bank statements in March, preparing to pay taxes for his small immigration consulting firm in Oakville, Ont., when he noticed a $1.50 fee for sending an e-transfer.

It was surprising, because when he'd opened his business account three years ago, his financial adviser told him the plan included five free transactions a month and he'd never exceeded that number.

Cui complained and eventually TD said it would reimburse him for the fees and compensate him for his "frustration and inconvenience."

But when the paperwork arrived for Cui to sign, it included a condition saying he must "keep it confidential." While he could speak about the dispute, he would not be allowed to tell anyone that TD had offered compensation.

Cui emailed TD to say he wouldn't take the offer if the bank didn't drop the gag order.

"I was told the offer is final and there's no room for negotiation… take it or leave it," said Cui. "That is just unfair. And that is unethical."

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[–] a9249@lemmy.ca 19 points 6 months ago

TD has screwed me enough times to leave for another bank; Considering everything I had was with Canada Trust, that was no small feat... but a consistent and ongoing problem of:

  1. Told them I was traveling, please don't lock the cards; cards locked for fraud protection on day 1 and we cant check into hotel. Spent the night in a bar that accepted the backup cash.
  2. Inheritance cheque was "Lost" and took 2 years to recover the money. Thank fuck for taking a photo of it on arrival.
  3. Account hacked- brokerage account. No way anyone could just randomly get into it or have conned us; we check it once a year at best. took almost the entire account in 499 increments until it was dry. Took a year took a year and police investigation to get that money back.
  4. Ongoing small fees and interest that should not be there trying to get snuck past on statements.

Finally left after almost loosing a hundred grand.

No one who values their money should ever do business with that bank. They cant even do the one thing a bank is there to do.