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They also refuse to replace individual battery cells which may need service, and they insist you buy an entirely new battery altogether.
I feel like I usually hear this in the context of bodywork or collision repair, which is just as likely as any other car to be needed. Like the lead time on replacement body panels is months long because no dealers so sucks if you get in a wreck. That may have changed since however many years ago though.
The battery is typically covered under the warranty or lease agreement, in some manner, so the cost usually isn’t a problem for most people. But, as you said, the parts availability can be a massive issue.
True yeah. Downtime has gotta be especially problematic for fleet usage.