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HP forced to ditch popular printer range following user backlash (www.techradar.com)

submitted 4 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

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HP has discontinued its e-series LaserJet printers following widespread consumer dissatisfaction with the printers’ mandatory online connection of the HP+ scheme.

The decision, reported by German media outlet §, addresses growing frustration among users who have been forced to maintain a constant internet connection and use HP original ink and toner, with cheaper and more accessible third-party alternatives prohibited.

The LaserJet e-series models, identifiable by an ‘e’ suffix in their models names, now look to have been pulled from sale.

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[–] empireOfLove2@lemmy.dbzer0.com 227 points 4 months ago (15 children)

So rather than just push a super simple firmware update that disables the always online need, they'd rather just stop selling it, and probably brick these printers in a year or so when they discontinue the service.

[–] SkyezOpen@lemmy.world 135 points 4 months ago (7 children)

Has hp ever done anything to suggest they give a shit about users beyond milking them for all they're worth?

[–] cmnybo@discuss.tchncs.de 8 points 4 months ago (1 children)

HP was a good company back when they primarily made test equipment. They made very good equipment that was built to last. They had very detailed documentation and service manuals so you could repair everything yourself.

[–] SkyezOpen@lemmy.world 8 points 4 months ago

I set the bar too low. A lot of companies used to be fantastic, but apparently that doesn't rake in the cash as fast as being giant pieces of shit.

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