this post was submitted on 12 Jul 2024
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I suspect Intuit fired those workers for other reasons (free file) and are using AI as an excuse because to admit that free-file is an existential threat to their business is to admit that their company has no long term business prospects.
That seems entirely plausible for the staffing change. But Intuit is more than their tax software for example Quickbooks isn't going anywhere. I am sure they do other stuff, probably payment processing and I don't know what else. So they will survive at some level, it would be hard to kill Quickbooks.