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That is true. An obvious failure is that the update that broke everything was pushed everywhere simultaneously.
That's what has me confused. I haven't even stepped into an office in 20 years so I have no modern experience there, but I would have thought that a company with such a massive user base would release things at different times based on region. Is it because with security based applications they don't want to risk someone having time to exploit a new vulnerability?
Pretty much. Given how fast the malware scene evolves and implements day 1 exploits, and how quickly they need to react to day 0 exploits, there's kind of an unwritten assumption (and it might actually be advertised as a feature) that security software needs to react as fast as possible to malicious signatures. And given the state of malware and crypto shit, it's hard to argue that it isn't needed, considering how much damage you'll suffer if they get through your defenses.
That being said, this kind of a fuck up is damned near unacceptable, and these updates should have been put through multiple automated testing layers to catch something like this before this got to the end user devices. I could see the scale of it taking them out of business, but I also wouldn't be surprised if they managed to scrape by if they handle it correctly (though I don't see the path forward on this scale, but I'm not a c-suite for many reasons). Like I said above, we had an incident years back that hosed a bunch of our Linux boxes, but the vendor is still around (was a much smaller scale issue) and we even still use them because of how they worked with us to resolve the situation and prevent it from happening again.