this post was submitted on 27 Sep 2024
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Steam does the opposite of forcing Arbitration on its users (lemdro.id)
submitted 3 months ago by potentiallynotfelix@lemdro.id to c/games@lemmy.world
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[–] Goronmon@lemmy.world 22 points 3 months ago* (last edited 3 months ago)

Steam is actually pretty decent, by company standards.

They aren't doing this because they are decent. It's because they were getting reamed on fees through people choosing the arbitration. I believe it was a law firm basically encouraging people to request arbitration because they would get paid every time a claim was submitted, regardless of the outcome.

https://www.reuters.com/legal/legalindustry/column-mass-arbitration-target-valve-accuses-law-firm-litigation-funder-2023-12-08/