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The automated voicemail transcriptions my work uses (medical office) recently switched to AI. In some cases it works really well, but if there are long periods of silence it will start to make things up. I've ended up with some pretty loopy messages when someone leaves voicemail with long silence at the end.
Seems like an obvious defect that should have come up during negative testing.
Bold of you to assume there was any testing process involved beyond "does it run? ship it"
I don't understand how AI keeps getting away at delivering software that does not meet obvious specifications
Same way regular software does.
You'd think. If I was the one paying for it, I would be changing providers but you know how that goes. I just work here, man.