671
Paid full price and got this in the mail (open box). GameStop and I have different definitions of “new”
(i.imgur.com)
this post was submitted on 13 Sep 2023
671 points (95.9% liked)
Mildly Infuriating
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If I return it, I’m afraid they’ll claim I pulled some shady shit, since it’s clearly not a new product.
Try it if they complain pull a Karen and speak with the manager. If they refuse escalate to corporate complain. This should not happen.
This is normally good advice, but usually "the manager" is the only person in the store at a gamestop. The best way to get a refund is to waste their time and don't let any other customers check out. Eventually they will give in, but you need patience and possibly to deal with angry people behind you.
If you want to be a real d-bag you down sell every game another customer picks up, as well...
Gotta admit I remember seeing teenagers do this to extreme effectiveness.
Escalated it and nothing really came of it. Nobody could help, really.
So they wouldn’t let you return it? Call your local press. Make not serving you more annoying than giving you a refund.
Charge back. Stop bending over.
You know you have more power than they do, right?
Don't let a company walk over you.
You're not being a Karen for calling out their bad practices. Some company tried to rip you off by selling a used game new. They WANT you to give up.
Bruh, stand up for yourself. If they claim that, you point at the box you just posted a picture of and go "No, this is what you sent me, and it isn't new. I ordered a NEW game, not a Gamestop open box special."
If they really won't budge THEN you do a chargeback as others are advising, but that shouldn't be your first response.
They will 100% budge, OP just doesn’t actually care enough to solve the problem lmao
Not sure why you’re all over this thread insulting me? As I said elsewhere, I already tried to call and return it and they didn’t buy my story over the phone
Look man. If you ever work customer service, you're getting paid pennies and you just want whoever is taking to you to hang up.
That's what this person was doing to you.
Don't be rude... they're just doing their job, only at a bare minimum.
I’ve worked customer service jobs, not sure what your comment means. Ofc I’m not gonna be rude to the random GameStop employee on the phone?
Sounds like you're spending more time arguing in the comments about why you are getting ripped off than actually doing anything
I’m sorry, I think something I said must have been misinterpreted? Am I not supposed to reply to people in my post lol? People told me to call them, so I told people that I already called them. Do you have any other suggestions?
Likely not, you wouldn't have anywhere to get that labeling other than them selling it to you. You can always call them first and tell them what happened, get return authorization. They should be willing to accept a return on a new product that doesn't come in the original packaging. In fact with Gamestop if you have a local store they might accept the return there, I would think a store employee would be more sympathetic.
Like what? It's in their box, with their sticker that says the games name, "new", and has a barcode. What do you think they're going to accuse you of?
If that’s the case then just do a chargeback with your credit card.