this post was submitted on 14 Jun 2025
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It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
If someone calls 911 how on earth do you know its a non-emergency before speaking with someone?
Unless the AI fucks up and makes it sound like an emergency.
One thing left unclear is how the determination is made about emergency versus non emergency.
If it's a separate number, ok, seems clear cut enough.
If it's human always answers and if it's some bullshit they just click a button to punt to AI instead of just hanging up, ok.
If they are saying the AI answers and does the triage and hands off immediately to a human when "emergency detected", then I could see how that promise could fail.
The important thing is that they can tune this to attempt to hold false negatives constant while decreasing false positive rate.
I know, and maybe it will, my faith is just very low.