this post was submitted on 14 Jun 2025
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Because they don't have enough human operators to field all of the calls they're getting. If they did then they wouldn't be having to look into using AI to screen them.
This is in the article.
That... doesn't answer my question at all. Why is the AI specifically required? How is it an improvement over making the job more attractive to humans and getting more of them to do the job instead?
They do want to hire more humans, there are job openings they've posted that are not being fulfilled. Since they're not being fulfilled and they don't have the money to increase their salaries to draw in more, they're having to look for ways to make the resources they do have stretch farther. Hence, AI screening to shunt the non-emergency calls away from their existing human emergency dispatchers.