this post was submitted on 22 Jul 2023
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Also many companies provide tech support via Twitter (e.g. PayPal).
I also wanted to add that ZSSK (Slovakian state-owned passenger train company) uses Twitter for reporting extraordinary events like trains being very late, cancelled, alternative bus transport (which can be pretty important as buses can't always get to each station), etc., but checking zssk.sk I noticed they switched from Twitter to Mastodon after these recent events.