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Yealink T46U for home use - admin account issue (alien.top)

submitted 10 months ago by Inglethorpe@alien.top to c/voip@netheads.online

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Hi all.

UK user here. I've just converted my land line to digital and bought an SIP phone on Amazon - Yealink T46U.

I've plugged this phone into my router, it's detected the network fine, and all firmware has been downloaded and up to date.

I can hear a dial tone, but I don't seem to be able to make or recieve calls, so need to check the SIP phone settings. However the settings are password protected on both the phone and the web interface. Issue is: the default username/pword in the manual (admin/admin) isn't working! I'm tearing my hair out here - I've tried all combinations of capitals but to no avail. Access denied.

Two things occur to me:

Could it somehow be downloading username and password details for VOIP service from my service provider? (Zen Internet). Not sure why this would be, as I can plug a standard land line phone into the 'FON' port on my router and that all works fine.
Have I bought the wrong phone? Ie is this phone meant for an enterprise setup where there is a dedicated provisioning server involved and not for lowly home users like me? Originally I tried this with a Cisco phone (had it at home from a previous job where recorded lines were required) and I tried to plu the Cisco phone in, only to be asked to enter the Cisco server address. A quick search informed me that with Cisco phones you need a dedicated server in an enterprise environment. Could it be the same deal with this Yealink phone?

Any help on this gratefully appreciated. Thanks all!

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[–] Inglethorpe@alien.top 1 points 10 months ago

Update - Yealink deleted the MAC address on their side, and now I'm into the web/phone interface to play with the settings. Thanks for the input below - I wouldn't have known to approach Yealink on this without this input.

Next up:- try to get it to work! I've got some SIP tech settings from Zen (screeny below). Not 100% sure as a home user I can use these, as the blurb on the settings page says

" Although we don't provide support with the setup of your SIP server/PBX, We provide you the settings you will need below for your supplier to be able to instruct on completing the setup."

...but I'll give it a go.

If this doesn't work I'll be repackaging and returning...

https://preview.redd.it/zh31w8sgwhxb1.png?width=677&format=png&auto=webp&s=995fdd67b7fb1de12d1ade4a2d1e3d6f00603ee1