VoIP

1 readers

1 users here now

Rules

Be civil. Disagreements of varying intensities will happen, but particularly vitriolic attacks will be pruned from the discussion.
Do not promote or advertise for any business, service or product unless responding to a specific request for recommendations. This includes recommending a user change providers when they have not indicated they are interested in doing so.
Do not send private messages to users, or invite users to send you a private message, for the purpose of promoting or advertising a business, service or product.
Do not invite, encourage, or seek help with engaging in unethical or fraudulent activity relating to VoIP, such as call spoofing, robocalling and autodialers, or fraudulent STIR/SHAKEN attestation.

founded 1 year ago

MODERATORS

communick@netheads.online

Fun with Vendor Support (alien.top)

submitted 1 year ago by CokeRapThisGlamorous@alien.top to c/voip@netheads.online

4 comments fedilink hide all child comments

I have a location that is unable to to dial a particular number. Our carrier uses ATT as the underlying carrier. Both the location and our clients ATT cell get the same error. We provide this info to our vendor support.

(When you do a carrier lookup on the mobile phone number it shows up as Cingular)

Vendor Support: "We checked the number and it doesn't show up as AT&T, it shows up as Cingular Wireless. Please reach out to Cingular directly to have them assist."

Anybody have a time machine?

you are viewing a single comment's thread
view the rest of the comments

[–] QPC414@alien.top 1 points 1 year ago (1 children)

Send your carrier call examples and escalate.

Date and time of call Calling number (main or outgoing DID) Pcap and sip messaging taken where the carrier connection terminates, and your pbx if applicable Number(digits)dialed

Repeat until you have at least a half dozen call examples over a day or 3.

Open a ticket with your carrier and escalate through your account manager.

As far as the Cell, you can "try" with att wireless, but as Ernestine always said "We dont have to care, we're the phone company." The cell is just verification the isdue is probably with another carrier or the called parties carrier.

[–] CokeRapThisGlamorous@alien.top 1 points 1 year ago

Yeah we sent several examples, the vendor just sucks. How don't you know Cingular was bought by AT&T?