this post was submitted on 26 Feb 2026
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Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 1 day ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
177 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] FreshLight@sh.itjust.works 15 points 20 hours ago (2 children)

That sounds like a big steaming violation of workers rights.

Is surveiling workers fine where this is planned to be executed?

[–] Johnmannesca@lemmy.world 2 points 6 hours ago

McDonald's really isn't much better, and really there's not much stopping them from recording everything and deleting it after it's seen review. Basically just more reasons to try and fire people then not pay for unemployment insurance it appears.

[–] echodot@feddit.uk 5 points 11 hours ago

This will be a US only thing. Because as you said everywhere else has laws.