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Good Manufacturers - Right to Repair (Not Master & Dynamic!) (alien.top)

submitted 1 year ago by Halkyon44@alien.top to c/headphones@hi-fi.community

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My Master & Dynamic MH40 Wireless Gen2 headphones have developed a fault that casues a notification sound to play every few seconds, interrupting playback. I contacted their support who were initially helpful until I sent them my original proof of purchase showing them being out of their (short) warranty. They told me it's likely a driver or battery issue and they do not make any spare parts available. These shouldn't be thrown away after 2.5 years.

In retrospect I suppose the clues were there for this company - charging $29 for 3.5mm audio cable.

Obviously I will never buy one of their products again no matter how good they sound. I wonder if people know of manufacturers who do provide spare parts and are on the right side in terms of right to repair?

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[–] TURBO_SCROTUM@alien.top 1 points 1 year ago

FiR audio are. They specifically made their IEMs with repairability in mind. Easily replaceable mesh filters, and easily replaceable IEM-side 2 pin connector in case it ever fails.