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Framework 13 AMD 7640U can't play back video under Windows 11 (alien.top)

submitted 1 year ago by zbrozek@alien.top to c/framework@hardware.watch

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It seems like I'm the only person on the planet with this problem, but on a fresh install of Windows 11 with the latest drivers on a Framework 13 AMD 7640U, I am unable to play back video. The graphics driver crashes, sometimes so spectacularly that it hard-resets the computer. Playback works fine on Fedora 39, so I assume the hardware is fine.

Does nobody run Windows on these laptops?

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[–] zbrozek@alien.top 1 points 1 year ago (1 children)

I just performed another experiment. Here was the process:

Download fresh Windows 11 ISO 23H2 from Microsoft and install it onto a USB stick.
Download driver bundle from Framework.
Download VLC from VLC.
Download a video from Youtube using yt-dlp.
Copy the files from steps 2-4 onto a second USB stick.
Install Windows from the first USB stick onto the Framework 13 7640U.
Install VLC and attempt video playback from the second USB stick (works, consumes about 40-50% CPU because no GPU rendering is available).
Install the driver bundle from the second USB stick and allow the computer to reboot.
Attempt playing back the same video. This time the video gets stuck quickly and the display driver crashes.

This is about as barebones as it gets, and it yielded the same result. Based on responses here, it seems like others expect this to work. Framework support hasn't really been responsive at all.

Here's the event log error:

Log Name: System

Source: Display

Date: 11/17/2023 12:54:14 PM

Event ID: 4101

Task Category: None

Level: Warning

Keywords: Classic

User: N/A

Computer: DESKTOP-ISFG1S1

Description:

Display driver amdwddmg stopped responding and has successfully recovered.

Event Xml:


``  ``

``    ``

``    4101``

``    0``

``    3``

``    0``

``    0``

``    0x80000000000000``

``    ``

``    505``

``    ``

``    ``

``    System``

``    DESKTOP-ISFG1S1``

``    ``

``  ``

``  ``

``    <data>amdwddmg</data>``

``    <data>``

``    </data>``

``  ``

[–] zbrozek@alien.top 1 points 1 year ago

Putting the laptop in the fridge and cooling it down makes it work. Hardware defect seems confirmed.