this post was submitted on 11 Jun 2026
1171 points (98.8% liked)

Technology

85401 readers
4387 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 3 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
L3s@hackingne.ws
1171
Louis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to court (www.tomshardware.com)
submitted 3 days ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
148 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] cenzorrll@piefed.ca 12 points 3 days ago (1 children)

Samsung's costs haven't inflated 3x, and they're the fab, therefore there's a real strong argument that they should replace rather than refund. The error in your argument is it being cheaper, it's instead less profitable for Samsung to give refunds at the new purchase price.

I would be willing to bet that a letter from a lawyer along the lines of "refund at purchase price or send replacement, otherwise meet us in court and incur lawyer fees" will get a replacement sent. They're chasing profits, paying lawyers hurt profits, especially since a single lawyer for a day just to review the situation probably costs them more than their current profits.

[–] Prove_your_argument@piefed.social -4 points 3 days ago* (last edited 2 days ago) (1 children)

They certainly have the capability of replacing the hardware but they know they have you over a barrel because they choose the winner, which is them!

They would just eat a few hundred bucks in unrealized profits... which they're never gonna do willingly. They probably have an arbitration clause to prevent class action suits too because that's what everybody lawful evil does these days.

edit: their warranty terms include a line that states:

IN NO EVENT WILL SAMSUNG'S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.

[–] village604@adultswim.fan 3 points 2 days ago (1 children)

I need you to realize that you're 100% wrong. Their warranty states that the refund will be the market price at the time the warranty case is opened.

You don't even need a lawyer to win this one.

[–] Prove_your_argument@piefed.social 0 points 2 days ago

I need you to realize that you're 100% wrong. Their warranty states that their liability will never exceed the purchase price of the product.

https://download.semiconductor.samsung.com/resources/warranty/Samsung_SSD_Limited_Warranty_English_US_10140201029126.pdf

D. Warranty Limitations and Limitations of Liability EXCEPT FOR THE EXPRESS WARRANTIES STATED HEREIN, SAMSUNG DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, COURSE OF DEALING AND USAGE OF TRADE. ALL EXPRESSED AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. THIS AGREEMENT CONTAINS SAMSUNG'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR BREACH OF THIS AGREEMENT. IN NO EVENT SHALL SAMSUNG, ITS SUPPLIERS OR ANY AFFILIATES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, ANY FINANCIAL LOSS OR ANY LOST DATA OR FILES, EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. IN NO EVENT WILL SAMSUNG'S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. THESE LIMITATIONS AND EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.