Boot with a live CD from a different distro. This will split a hardware issue from a software issue.
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thanks! nice idea, i'll try it
Not really. Distros usually build the same software slightly differently. If the bug is in a piece of software used by all distros such as the Linux kernel, it won't make a difference.
Check your storage connection! If storage disconnects, your OS will freeze and stop responding to the keyboard. Also, the os won't be able to write any logs because the storage isn't attached. Even power off won't work because the os can't read any files. This feels very similar to your problem.
For me, my motherboard had a faulty drive controller which would randomly stop working and drives would no longer appear connected.
I'm not sure whether you have the same issue as me but it has the same characteristics as mine. Hope this helps!
thanks for your input but it looks different. I mean when I power it off with the button, then it is possible to boot without issues. Also it doesn't freeze randomly. It freezes only if it plays videos. Now it is 10 days on uninterrupted since I stopped playing videos.
Had issue with my storage recently, and the symptom was similar to what OP described. Syslog didn't reveal anything, as the root filesystem was read only, so troubleshooting it was hard. Coincidentally I needed a newer kernel, and after the upgrade the problem disappeared.
Test your RAM. I had a machine doing this a few years ago - turns out I had a stick of RAM with a 128k block somewhere in the middle that was dead.
That machine worked fine as long as I didn't get it doing anything too intensive, then it would crash. A new stick of RAM solved the issue.
This is the most likely issue. To add - test 3-4 passes of Memtest86+. The first pass is shorter and meant for finding egregious RAM problems. It can fail on subsequent full passes. I had my RAM fail on 3rd of 4th pass which passed the 1st. It could even be caused by incompatibility of the size of RAM with the platform. For example in my case AMD supported 2x 8GB sticks of this RAM with no issues. Insert 4x 8GB and it starts producing errors even if each individual stick passes with flying colors.
Seconded. I'd been having issues (random freezes, crashes) for a while but I had attributed then to a lack of RAM. So I bought some more RAM at some point and ran memtest on all RAM together and saw errors. Those bastards, they sold me dodgy RAM, right? Tested the new sticks individually, they were clean. Turns out I had a bad 64kb area on one of my old sticks.
You can tell the kernel to not use the bad area btw if it's all in one place, so don't necessarily rush out to replace the bad stick.
thanks. I run memtest for about an hour and no errors. I'll leave it run more if nothing else shows any progress
I was in a similar situation not too long ago and couldn't find anything to fix it either at first. One thing that was high on my list was changing my PSU since a defect or weak one often seems to be a problem in such cases. Besides a general hardware failure of course. If it's the hardware that could be anything really. Motherboard, RAM, GPU, PSU. PSU is the easiest to switch tho, so if you go that route I would try that first.
Anyways, I never had to do this cause in my case, believe it or not, a BIO update fixed my problem. I am still not 100% sure what happened but I think the update fixed the GPU voltage distribution or something similar.
Hope that help at least a little bit.
good idea about the PSU. I hadn't thought of that. The PSU is not any high-performance/high-quality and is already 5 years old. Being unable to provide the required voltage may be a possibility if we accept that the performance degrades in time. (Was working without issues for 5 years in the same PC configuration).
I think I'll try by first removing the extra HDDs so reducing the load and check again. Thanks for your input
PSU is the last thing we check but is usually the first to fail under load if it is old or cheap. Try reducing the load on it like not using ur GPU, HDDs or any other peripheral that is unnecessary.
Next check ur RAM, that too can give random errors under load.
If you have another pc, ssh from it to the problem machine and run sudo dmesg -w
. That should show kernel messages as they are generated and won’t rely on them being written to disk.
i will try it but I'm quite confident that it will be unresponsive/not reachable since if the kernel was listening it would respond to the alt + PrntScr + REISUB by unmounting the drives and I would see it when I examine the logs afterwards
To be clear, dmesg -w
should be run before you do anything to cause the crash. It will continuously print kernel output until you press ctrl+c or the kernel crashes.
In my experience, a crashing kernel will usually print something before going unresponsive but before it can flush the log to disk.
from now on I'm having it open and shown on the screen show if it happens again I'll see it. thanks
Can you be more specific when you say "plays videos"?
Like in vlc, or YouTube, or something else? What videos? Like, 4k hevc videos, or literally anything?
mostly on youtube, usually at 720p30fps. I think if I go to 60fps it crashes even faster. Also I've tried watching on freetube and on firefox + mpv, but it can crash in all combinations
Try this
thanks. I run memtest for about an hour and no errors. I'll leave it run more if nothing else shows any progress
It should say "PASS" if your rams good. It can take a while depending on your ram speed and amount.
Why do you suspect gfx card?
What happens if you use a different video player, or play different videos ie different codecs?
I used to have a similar issue but updates at some point fixed it. I think it was codecs.
Do you have an onboard gfx card you can use instead to test?
Why do you suspect gfx card?
because it happens only on video. Also if it is an 60fps video I start hearing the fans spinning like mad
What happens if you use a different video player, or play different videos ie different codecs?
haven't tried specific codecs. Usually it is youtube videos but makes no difference if I play them on firefox, on chromium, or even on opening them on MPV
Do you have an onboard gfx card you can use instead to test?
yes, there is one. Good idea.
Also if it is an 60fps video I start hearing the fans spinning like mad
ok this is definitely not normal. Check the temperature of your GPU. Is the GPU physically clean? Is the air flow ok? Do you have the chance to test with a different GPU? An overheating GPU can definitely lead to the described symptoms.
Also if it is an 60fps video I start hearing the fans spinning like mad
Do you know that it's specifically the GPU's fans or is it just some fan spinning up?
Is it actually using your GPU to decode? You need a fairly modern GPU to decode many YT vids nowadays.
you're right. No, i'm not sure it is the GPU fan. it can be any fan, possibly the CPU's
In that case I'd rather suspect the CPU. Decoding video can stress certain parts of a CPU that aren't usually stressed by other applications. YouTube commonly serves AV1 nowadays which most GPUs older than a few years can't decode and is rather compute intensive.
Is the CPU overclocked, undervolted or overheating? Instability in the CPU can certainly cause a complete system crash.
Maybe checking your computer's resource utilization could provide some insight.
sorry but what exactly do you mean by checking resource utilization? CPU? yes load increases but it is not indicative. It is not starting being laggy and eventually freeze. It goes from responsive instantly to non responsive. RAM? it is 8GB, it always shows as full including the cached items (which is normal), but it doesn't start to swap. Swap is ~1GB used. SSD? not full.
What else (and how) should I check?
im not sure how helpful it'll be, but theres a program called nvtop that will show you what's using your GPU and all that. Maybe it'll show something right as it crashes, or at least give you a hint as to what to look into next?
I think a live boot cd or trying to use an integrated gpu, if available, (both I saw already suggested) are better steps but you could also try blacklisting nvidia and use nouveau. Could point to those drivers if it works ok.
Would it be too much to remove the GPU and run videos? How often does it happen? If it's easy to reproduce, and it's not too much work, you can try removing the GPU and using onboard gfx to see if the problem persists.
Another suggestion, maybe try different drivers.
Alternatively, you could boot do a new install to a usb, install the same or different drivers or both, to see if the problem persists.
This does seem like a stability issue, either on the hardware or firmware side. It could even be as simple as reseating the GPU.
btw, do you happen to remember whenabout the first crash happened? Did it start out sporadic and grow more frequent?
btw, do you happen to remember whenabout the first crash happened? Did it start out sporadic and grow more frequent?
it started happening before one month. It could have such pattern, yes. In the beginning it started happening some of the times I was watching any video. In the end it ended up happening almost every time. Today I'm still trying to make it happen though but not yet.
Sorry to hear that. These types of issues are very frustrating.Something tells me it's your GPU, but CPU and RAM issues can look totally weird like this as well.
Re seat your RAM modules.